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Guaranteed secure & safe checkout.
Once your order is successfully placed, it is typically processed and dispatched within 1–2 business days (Monday to Friday).
After dispatch, shipping time usually takes 5–7 business days (Monday to Friday), depending on your location and shipping conditions.
In total, you can expect to receive your order within approximately 6–9 business days after placing it.
Loftim offers free standard shipping on all orders, with no minimum purchase required.
There are no additional or hidden charges applied at checkout.
Once your order has been shipped, you will receive a confirmation email that includes your tracking information.
Please allow 48–72 hours for tracking updates to appear after dispatch, especially during high-demand periods.
You can also track your order at any time through our “Track Your Order” page.
Loftim offers a 30-day return period from the date your order is delivered.
To be eligible for a return, items must be:
Unused
In their original condition
Returned in the original packaging
Complete with all included parts and accessories
If you would like to return a product, simply contact our Customer Service team by email.
Our team will review your request and guide you through the return process.
Please contact us before sending any item back so we can provide you with the appropriate return instructions. Returns sent without prior authorization from our Customer Service team will not be accepted.
To initiate a return, please contact our support team at support@loftim.com.
Kindly include the following details in your message:
your order number
the reason for the return
clear photos (if the item is damaged or incorrect)
Once your request is received, our team will review the information and provide you with the appropriate return instructions.
Once your returned item has been received and inspected, approved refunds are processed within 7 business days.
Please note that depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
